Troubleshooting

You can enjoy your Insurance Training Center courses from a desktop computer, laptop, tablet, smartphone, or smart device. For the best viewing experience, please ensure your device  has the following:

• The most recent version of a web browser listed below
• Javascript enabled
• Graphic and audio output capability

Please ensure your browser is up to date. Our courses may be played on these browsers:

Desktop:

• Chrome
• Firefox
• Safari
• Microsoft Edge

Mobile:

• iOS Safari: 11 and up
• Chrome
• Samsung Internet

Note that we do not support Internet Explorer.

How to Update Your Browser

If you need to update your browser, check out each browser's instructions below:

• Chrome
• Firefox
• Safari
• Microsoft Edge

If you are experiencing any technical difficulties, you can try a few of the following quick fixes:

• Restart your computer
• Clear browser history, cache, and cookies
• Try to access from another browser
• Try to access from a private browser

  If the problem persists, please contact us at [email protected] with the screenshot of the error to identify and resolve the issue.